Page 14 - Buletin Quality 2018

External Audit of HPIA/KPI

External Audit of Hospital Performance Indicators for Accountability (HPIA) and Key
Performance Indicators (KPI) that is monitored in HPP was done twice in 2017. The first
nd
audit was done on 21-22 August 2017 (based on data collected from Jan-June 2017) and
th
the second audit was on 19-20 December 2017 (data from July-Sept 2017). We have
invited external auditors who are elected by Jabatan Kesihatan Negeri Pulau Pinang to
conduct the audit and approximately one third of the total monitored parameters are audited.
Data is collected by the respective auditees in various departments in HPP monthly, 3
monthly or 6 monthly based on the Technical Specifications of HPIA and KPI Clinical
Services Medical Programme 2017 version 5.0. There was an overall improvement in
conformance level achieved in 2017, whereby there is a rise of 7.0% to an achievement of
96.9%.

st
Data for 1 HPIA/KPI Audit Data for 2 HPIA/KPI Audit
nd
Monito Audite Total Total Monit Audite Total Total
red d number of number ored d number of number
Disciplin KPI indicat Partial of Non Disciplin KPI indicat Partial of Non
es and ors complianc complia es and ors complianc complia
HPIA e nce HPIA e nce CLINICAL AUDIT
Medical Medical
based 110 35 1 8 based 108 36 1 0 HPP
Surgical Surgical
based 73 14 0 0 based 71 24 0 0
Clinical Clinical BULETIN Q 2017
Support 70 36 0 0 Support 70 23 0 0
HPIA 45 14 1 0 HPIA 43 14 2 0
Total 298 99 2 8 Total 292 97 3 0

Percentage of 89.9% Percentage of 96.9%
conformance conformance

~Write up by Dr Au Mun Yee

24 13