Page 37 - Buletin Quality 2018
P. 37

KATA-KATA ALUAN
                                                                                                                       KATA - KATA  ALUAN
                                                                                                                    PENGARAH HOSPITAL
                                                                                                                      PENGARAH HOSPITAL
           BIL           Indicator           Department    Target   Achievement                                   HOSPITAK PULAU PINANG
                                                                                                                     HOSPITAL PULAU PINANG
                                               involved


                                                                                          Assalammualaikum dan salam sejahtera,
               Every customer complaint that is
          1.   received will be given early           Unit

               feedback within 1 working day   Perhubungan     100%    100%
                                             Awam (PRO)
               from date
          BIL  Indicator   of complaint received    Department   Target   Achievement
                                           involved                2017

              Every customer complaint that is
               Medical reports to be completed
              received will be given early   Unit
          1.  2.   within stipulated time    Perhubungan     100%      100%
              feedback within 1 working day   Awam (PRO)    ≥ 90%     91.95%                              Alhamdulillah,bersyukurnya  kita  ke  hadrat  Allah  S.W.T  kerana  dengan
                                            Records Office
              from date of complaint received                                             limpah kurnia dan keizinan-Nya, saya diberi kesempatan untuk menulis sepatah dua kata
               • State Hospital and Specialist
               Hospital : ≤ 4 weeks                                                       dalam Buletin Q ini.  Tahun  2017 telah kita lalui dengan jayanya bersama-sama. Banyak
              Medical reports to be completed                                             kenangan manis yang telah kita hadapi sepanjang tahun ini.
              within stipulated time

          2.                               Records Office    ≥ 90%    91.95%                   Setinggi-tinggi  penghargaan  diucapkan  kepada  Dr.  Premalosini  selaku  Ketua  Unit
               Patients in outpatient clinic called
          3.   • State Hospital and Specialist    Dental Clinic   70%    73.78%           Kualiti serta penyelaras-penyelaras kualiti yang lain kerana telah menjalankan aktiviti-aktiviti
              Hospital : ≤ 4 weeks                                                        kualiti  hospital  secara  komited  dan  berterusan.  Tahniah  di  atas  kesinambungan  semua
               for treatment by dental officers
               within 30 minutes           Dental Surgery                                 pihak yang terlibat dalam penerbitan Buletin Q bagi tahun 2017.

              Patients in outpatient clinic called                                             Kejayaan  dan  kecemerlangan  yang  telah  dicapai  oleh  HPP  adalah  hasil  daripada


          3.   for treatment by dental officers   Department   70%    73.78%              semangat kerja berpasukan dan professionalism. Syabas kepada semua warga kerja HPP
                                           (Dental Clinic
              within 30 minutes                                                           kerana telah berusaha meningkatkan mutu perkhidmatan di jabatan masing-masing selaras
               Patients satisfied with dental
                                              Dental Clinic
          4.                               HPP)             90%        100%               dengan moto hospital: “All for Quality, Quality for All’.
               services given
              Patients satisfied with dental   Dental Surgery                                  Sebagai  penutup,  saya  ingin  menyeru  kepada  semua  warga  HPP  bersama-sama

          4.   services given              Department       90%        100%               meninta  kata  dalam  irama  yang  sama,  melangkah  dengan  derap  yang  sekata  ke  arah
                                           (Dental Clinic                                 meningkatkan mutu perkhidmatan di hospital yang kita sayangi ini supaya “HPP terus maju”.
                                           HPP)
                                              Ambulatory
          5.   Prescriptions dispensed within       Pharmacy      95%   99.20%
               30minutes
          5.   Prescriptions dispensed within   Ambulatory   95%      99.20%
              30minutes                    Pharmacy  HPP                                  Sekian, terima kasih.



               In summary, all indicators for Piagam Pelanggan have achieved the required targets   Dato’ Dr. Norsidah binti Ismail
         in  2017.  Continuous  effort  and  commitment  by  respective  departments  are  required  to
         maintain and hopefully improve further the achievements in the coming years ahead.

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