Page 37 - Buletin Quality 2018

KATA-KATA ALUAN
KATA - KATA ALUAN
PENGARAH HOSPITAL
PENGARAH HOSPITAL
BIL Indicator Department Target Achievement HOSPITAK PULAU PINANG
HOSPITAL PULAU PINANG
involved

Assalammualaikum dan salam sejahtera,
Every customer complaint that is
1. received will be given early Unit

feedback within 1 working day Perhubungan 100% 100%
Awam (PRO)
from date
BIL Indicator of complaint received Department Target Achievement
involved 2017

Every customer complaint that is
Medical reports to be completed
received will be given early Unit
1. 2. within stipulated time Perhubungan 100% 100%
feedback within 1 working day Awam (PRO) ≥ 90% 91.95% Alhamdulillah,bersyukurnya kita ke hadrat Allah S.W.T kerana dengan
Records Office
from date of complaint received limpah kurnia dan keizinan-Nya, saya diberi kesempatan untuk menulis sepatah dua kata
• State Hospital and Specialist
Hospital : ≤ 4 weeks dalam Buletin Q ini. Tahun 2017 telah kita lalui dengan jayanya bersama-sama. Banyak
Medical reports to be completed kenangan manis yang telah kita hadapi sepanjang tahun ini.
within stipulated time

2. Records Office ≥ 90% 91.95% Setinggi-tinggi penghargaan diucapkan kepada Dr. Premalosini selaku Ketua Unit
Patients in outpatient clinic called
3. • State Hospital and Specialist Dental Clinic 70% 73.78% Kualiti serta penyelaras-penyelaras kualiti yang lain kerana telah menjalankan aktiviti-aktiviti
Hospital : ≤ 4 weeks kualiti hospital secara komited dan berterusan. Tahniah di atas kesinambungan semua
for treatment by dental officers
within 30 minutes Dental Surgery pihak yang terlibat dalam penerbitan Buletin Q bagi tahun 2017.

Patients in outpatient clinic called Kejayaan dan kecemerlangan yang telah dicapai oleh HPP adalah hasil daripada

3. for treatment by dental officers Department 70% 73.78% semangat kerja berpasukan dan professionalism. Syabas kepada semua warga kerja HPP
(Dental Clinic
within 30 minutes kerana telah berusaha meningkatkan mutu perkhidmatan di jabatan masing-masing selaras
Patients satisfied with dental
Dental Clinic
4. HPP) 90% 100% dengan moto hospital: “All for Quality, Quality for All’.
services given
Patients satisfied with dental Dental Surgery Sebagai penutup, saya ingin menyeru kepada semua warga HPP bersama-sama

4. services given Department 90% 100% meninta kata dalam irama yang sama, melangkah dengan derap yang sekata ke arah
(Dental Clinic meningkatkan mutu perkhidmatan di hospital yang kita sayangi ini supaya “HPP terus maju”.
HPP)
Ambulatory
5. Prescriptions dispensed within Pharmacy 95% 99.20%
30minutes
5. Prescriptions dispensed within Ambulatory 95% 99.20%
30minutes Pharmacy HPP Sekian, terima kasih.

In summary, all indicators for Piagam Pelanggan have achieved the required targets Dato’ Dr. Norsidah binti Ismail
in 2017. Continuous effort and commitment by respective departments are required to
maintain and hopefully improve further the achievements in the coming years ahead.

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