Page 34 - Buletin Quality 2018

CREATIVE AND INNOVATIVE (KIK)
KIK was established in 2011 in Hospital Pulau Pinang. Starting from 2016, KIK had
undergone evolution in which the improvement of KIK’s management is aimed at fulfilling

Contents the Fast, Accurate and Integrity - Productivity, Creativity and Innovation concept and
supporting the Blue Ocean Strategy, the value innovation principles and the concept of
Hospital Pulau Pinang public services.
Buletin Q 2017 In 2017, there are 4 participating KIK teams from Obstretric & Gynecology,
Physiotherapy, Public Health and Ophtalmology Department. These groups are assisted by
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periodic workshops held on 20 - 21 Apr il 2017 and 12 -13 September 2017 organized
Jabatan Kesihatan Negeri Pulau Pinang

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The KIK Convention was held on 26 October 2017 and KIK team from Ophtalmology
 Opening Address Department has won second place under category of creation.
Director of Hospital Pulau Pinang 1
Head of Quality Unit 2

 Quality Improvement Activities
Budaya Korporat 5
MS ISO 9001:2015 7
Lean Health Care 9
Baby Friendly Hospital 11
Clinical Audit 13
Physiotherapy group discussion
Innovation 15
Pain Free Hospital 17
QA HSA 20
HPIA/KPI Audit 23
Malaysian Patient Safety Goals 25
Healthy Cafeteria : BeSS Award 28
GMP/HACCP Program 30
Creative & Innovative (KIK) 32
Kajian Kepuasan Pelanggan & Piagam Pelanggan 34

Konvensyen KIK 2017 “ - SIGHTSAVER”
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